Delta Airlines BOS Terminal operates from Terminal A at Boston Logan International Airport (BOS) and provides a full scope of services to facilitate the journey. Travelers have access to self-service kiosks and manned check-in counters for ticketing and seat booking. Biometric boarding and bag-drop facilities are available, facilitating the boarding process. Baggage claim facilities are centrally situated on the Arrivals level, and support for lost or delayed bags is offered. Real-time flight updates are shown around the terminal, and customer service can be reached through the Fly Delta app or by contacting the airline's customer service number. Services include complimentary Wi-Fi, the Delta Sky Club lounge, and a Kidport play space. Terminal A is also LEED certified, which demonstrates Delta's dedication to sustainability. 

As one enters Terminal A, passengers are welcomed by a variety of ticketing and check-in options that are aimed at simplifying the travel experience. Delta provides self-service kiosks with user-friendly interfaces, enabling travelers to check in, choose seats, and print boarding passes quickly. For those who need special help, designated check-in counters manned by Delta staff are provided, where all passenger requirements are addressed with ease. Also, the terminal has biometric boarding and bag-drop facilities, which allow passengers to use facial recognition technology for identification, thus speeding up the boarding process and improving security procedures.

Delta focuses on the smooth handling of luggage to provide passengers' property with proper care. When luggage is delayed or lost, Delta offers a Baggage Service Office (BSO) at Terminal A, where passengers can lodge complaints and seek help. The airline's focus on customer satisfaction is reflected in its proactive response to baggage handling, where it seeks to resolve any issues at the earliest and with the utmost efficiency.

For updating passengers, Terminal A features hundreds of digital display screens strategically installed across the terminal, giving continuous updates on the status of the flights, boarding gates, and boarding times. For individual needs, Delta customer service is only a call away or through Fly Delta app or by contacting Delta's customer hotline. Moreover, Massport Aviation Customer Service attends to passengers on a daily basis from 6:15 AM to 10:00 PM, providing customer support for almost all passenger requests.

Terminal A features an array of amenities to improve the passenger experience. Free Wi-Fi is provided throughout the terminal, enabling passengers to remain connected. The Delta Airlines Terminal BOS Sky Club lounge, which is post-security, features a relaxing area with free snacks, drinks, Wi-Fi, workstations, and showers. Families traveling with children have the Kidport play area, which is a fun-filled area for young travelers and provides parents and caregivers with a place to relax before or after a flight.