Aeromexico Airlines MCO Terminal is based in Terminal B of Orlando International Airport (MCO), providing a variety of services to make the journey comfortable. The ticketing area is manned by experienced agents who are available to book, change, and answer travel-related questions. Travelers can also avail themselves of self-service kiosks for speedy check-in and printing of boarding passes. Baggage assistance is provided for checked and special bags, with personnel offering assistance with tagging, drop-off, and claim support in the event of delays or mishandled bags. Current flight status is shown on screens throughout the terminal, and additional updates are provided through the Aeromexico app. The airline's customer service team is available in-terminal to assist with flight changes, special requests, and general travel issues.

The kiosks suit the needs of those passengers who would like to streamline the process of check-in and skip lengthy queues, print out boarding passes, and even print out their luggage tags at their convenience. For those who require extra assistance, Aeromexico personnel behind the check-in counters can offer help with problems at check-in, baggage checking, and the verification of documentation, particularly international travelers who will need to have their passports, and in a few instances, visa documents, verified.

The MCO terminal of Aeromexico has baggage assistance services that are designed to handle a broad spectrum of passenger requirements, ranging from simple checked bag handling to more complicated issues like oversized packages, fragile items, or lost bags. After bag check-in, Aeromexico ensures safe routing for security screening and timely loading onto the aircraft. In case of mishandled or delayed baggage, Aeromexico's on-site staff and baggage services office work closely with Orlando International Airport's Lost and Found division to trace and recover items in an efficient manner. Passengers also have the option to report and get updates through Aeromexico's web-based baggage tracking system, providing a clear and accessible process.

Flight details are easily seen throughout Terminal B through large digital flight information display systems (FIDS). The screens show current information about arrivals, departures, delays, gate assignments, and boarding times. It is easy and convenient for Aeromexico travelers to monitor their flight, with regular announcements on the public address system in both English and Spanish. Furthermore, the Aeromexico Airlines Terminal MCO website and mobile app provide real-time updates, so technology-driven travelers can track their flight status and gate number from the palm of their hand. Terminal B also features several charging stations and complimentary Wi-Fi, so passengers can remain connected and up-to-date while they wait.

Customer service services are an integral part of Aeromexico Airlines Terminal MCO, demonstrating the airline's dedication to customer satisfaction. Whether it's face-to-face support at the service counter, phone support through the customer helpline, or online communication via the Aeromexico website and mobile applications, passengers can access various avenues of support.