Wizz Air EDI Terminal is located at Terminal 1 of Edinburgh Airport (EDI) and provides an extensive range of services to make the trip as convenient as possible. Ticketing services are provided at distinct counters for new bookings, flight rebooking, and information. Both manned and automatic check-in facilities are available, with drop-off facilities and tagging being quick and easy. Luggage wrapping services are provided through Care4Bag. Flight status is displayed in real time throughout the terminal, notifying travelers about departures, arrivals, and gate assignments. Informational help can also be accessed at information desks to satisfy a broad range of requirements, from seat upgrades and special assistance requests to general questions. Convenience features are present in the way of ATMs, foreign exchange currency, complimentary Wi-Fi, family restrooms, and kids' play zones to make passengers comfortable. For passengers with special needs, services are those for passengers with disabilities or restricted mobility. Overall, Wizz Air services at Edinburgh Airport Terminal 1 are designed to offer comfort and help along the journey. Wizz Air EDI Terminal is located at Terminal 1 at Edinburgh Airport (EDI), providing a complete range of services to make the trip as simple as possible.

Online check-in and mobile check-in are available for Wizz Air flights, and passengers are highly advised to check in before they reach the airport to avoid long queues and extra charges. But for those who want or have to check in at the airport, Wizz Air has manned check-in points at the terminal. These counters usually open a few hours prior to scheduled flights and are well labeled with the airline's branding. Airport staff behind the counters help with check-in, printing the boarding pass, and checking travel documents like passports and visas. They also confirm that passengers comply with luggage size and weight, especially crucial for a low-cost airline like Wizz Air, which strictly enforces baggage policies.

Baggage support is a critical component of the Edinburgh Airport service experience, particularly for customers travelling on an economy airline. Wizz Air customers are able to buy baggage allowances as part of the booking or through the manage-my-booking functionality on the website. Within the terminal building, separate bag drop desks exist for customers who have already checked in online and just need to leave their checked bags. These stations are manned to facilitate easy processing of bags, verify that they are within the required size, and offer labels for identification. Oversized or special baggage like sporting gear or musical instruments may also be handled at special counters. Ground handling staff at Edinburgh Airport coordinate with Wizz Air to facilitate the correct sorting and loading of bags to minimize chances of delays or lost bags.

Flight details for Wizz Air Terminal EDI departures and arrivals are displayed prominently throughout the terminal on electronic information displays. These displays give real-time information on gate allocations, boarding times, delays, and other important information. The same details are also available for passengers to view via the Edinburgh Airport website or mobile app, as well as via Wizz Air's own digital channels. Terminal staff is available to provide oral updates or instructions to assist travelers in finding their gates or locating amenities like restrooms, stores, and food sources. Open signage all around the terminal ensures that travelers can move from check-in to security and on to their departure gates with ease.

Customer service at Edinburgh Airport for Wizz Air passengers offers both on-site and online support channels. On-site, Wizz Air staff and third-party ground crew are present to answer passenger questions, assist with check-in or boarding issues, and provide last-minute service requirements. These crew members are trained to deal with typical issues like lost boarding passes, misplaced travel documents, or inquiries regarding airport procedures. In addition, for those passengers with special needs, like reduced mobility or medical issues, prior arrangements can be made by both Wizz Air and the airport. On-site facilities like wheelchair assistance, escorting to and from security, and boarding assistance are organized to offer a seamless experience to passengers in need of extra assistance.

For after-travel assistance, Wizz Air Terminal EDI invites users to utilize its online help desk, which allows access to frequently asked questions, policies, and request forms. Complaints related to lost baggage, refund, or complaints may be filed via the website. In-terminal support, however, guarantees that needs are met at the time of travel itself. Edinburgh Airport also features general information desks manned by airport staff that can help with more general airport-related issues, wayfinding, or emergencies.