Amazon Air MSY Terminal operates out of New Terminal at Louis Armstrong New Orleans International Airport (MSY), offering a hassle-free and convenient experience to passengers. The terminal features manned check-in counters along with self-service kiosks, enabling fast ticketing and seat selection procedures. Baggage assistance is comprehensive with check-in assistance, handling delayed or damaged bags, and storage facilities. Flight information is readily accessible via onboard monitors and the Fly Delta app, informing customers of gate numbers and boarding times. Customer support is available on the airline website and mobile app, with access to booking, cancellations, and other general questions. Amenities within the terminal in the way of free Wi-Fi, charging stations, and restaurant choices make the terminal a more welcoming place for passengers. Some other amenities available are ATMs, currency exchange, duty-free shops, family restrooms, hydration stations, pet relief stations, and SmarteCarte luggage trolleys. Special assistance travelers are accommodated by a wheelchair service and other aspects of accessibility. Amazon Air's commitment to customer service and convenience positions the New Terminal at MSY as a hub for travelers.

 As part of Amazon's massive e-commerce logistics, at MSY, Amazon Air has developed the latest cargo facility, referred to locally as the New Terminal, which operates all day, night, and hour to accommodate the extensive e-commerce logistics of Amazon. From booking the first shipment to the delivery of packages, every phase of the cargo process is supported by specialized facilities and trained staff committed to maintaining rapid turnaround times and high standards of service.

Amazon Air's MSY facility is located at 1 Terminal Drive in Kenner, Louisiana, some eleven miles west of New Orleans' downtown area. Officially named New Terminal for both arrivals and departures of Amazon Air's Boeing 767-300 freighter fleet, this cargo facility operates around the clock to support daily rotation of flights. As one of Amazon's broader network of air gateways, MSY airport directly connects to Amazon's primary hub in Northern Kentucky and a growing roster of partner airports nationwide.

Shippers begin their Amazon Air journey by creating and processing airway bills through Amazon's web freight portal, a passenger ticket-like system but modified for cargo reservations. The electronic system guides them through inputting shipping data—such as weight, dimensions, and hazmat declarations—before generating a booking confirmation and electronic manifest. For those business firms requiring individual assistance, customer service counters that are situated in the terminal have cargo specialists capable of answering technical documentation queries, offering advice in terms of customs regulations, and helping with final-minute changes.

Upon arrival at the terminal, shippers proceed to assigned drop-off points where trained handlers scan shipment documents and inspect packages against safety standards. Scanning passenger boarding passes during passenger check-in, scanning code labels and weight checks for each pallet or box are included in cargo check-in. Amazon Air ground personnel use specialized cargo acceptance stations equipped with computerized scales and RFID readers for this step to make it simple and convenient to plan loads per departing flight precisely.

Packages are then conveyed by motorized conveyors into temperature-controlled storage inside the terminal after being checked. Unlike passenger baggage handling systems, the facility can process a variety of parcel types, from large freight to time-sensitive goods. If a shipment requires extra care—such as careful loading for fragile items or palletizing for large orders—Amazon's ground crew coordinates directly with shippers to arrange special aid on an as-needed basis. When a misdirected or damaged shipment does happen, the terminal also has a dedicated baggage assistance office to review and resolve cases at the earliest convenience.

Transparency of parcel movement is integral to Amazon's promise of quick delivery. In Amazon Air Terminal MSY, the terminal itself has huge real-time digital boards showing incoming and outgoing flight numbers, departure times, and gate assignments for freighter planes.