Scoot Airlines IHR Terminal has its operations based at the IHR Terminal of Iranshahr Airport, providing a complete set of passenger services that are convenient and comfortable. Passengers at the terminal have access to a special ticketing area where they can purchase new flights, change existing bookings, or check fares and promotions. Check-in is fast and efficient, complemented by trained personnel to help with boarding passes and travel documents. Baggage assistance is offered to assist with check-in of luggage, accommodation of oversized or delicate items, and resolution of any lost or delayed bag issues. Throughout the terminal, easy-to-read digital signs offer current flight information. A helpful customer service team is on hand to answer any questions, address any concerns, or accommodate any special travel requirements.

The kiosks allow passengers to check in by using the booking reference or passport, print boarding passes, and in some cases, print baggage tags. For passengers who prefer the human touch or have certain needs when they travel, manned check-in counters are available with personalized attention. The check-in staff of Scoot are aware of the company's guidelines and know how to handle everything from normal check-ins to more complex issues regarding group travel, special needs assistance, or last-minute changes to the itinerary.

Baggage handling at Scoot-managed counters in the IHR Terminal is efficient and passenger-friendly. Passengers can drop their checked bags after check-in at special counters where trained attendants ensure that bags are rightly tagged, weighed, and sent to the appropriate aircraft. Special handling areas are provided for oversized and special bags with facilities to deal with fragile or bulkier items safely. The airline also offers support for missing or delayed bags through a specialist baggage service desk. The desk is the point of contact for passengers with missing bags complaints, and staff at this desk are trained to trace and track any issues related to bags through a highly efficient digital tracing system.

Flight information is readily accessible across the terminal by a real-time network of digital display boards. The display boards provide flight arrival and departure, gate number, boarding time, and flight status. In addition to the display boards, Scoot Airlines Terminal IHR may also avail minute-to-minute flight status, gate change, or delay notice through the airline's mobile app or the airport digital platforms. Announcements are also made over a clear public address system, and customer service representatives stationed near boarding areas can be summoned to answer any last-minute questions or help with boarding procedures.

Customer service at the Scoot Airlines Terminal IHR is a bedrock of Scoot Airlines' commitment to delivering a quality passenger experience. The airline maintains a customer service desk in the terminal from which passengers can receive assistance for a range of issues, including travel document inquiries, assistance for passengers with restricted mobility, or guidance on connecting flights. Scoot's ground crew at Iranshahr Airport are famous for their polite demeanor and professionalism, and they get ongoing training to make sure they are capable of catering to the requirements of the country's and region's multicultural passenger population.

Scoot Airlines Terminal IHR also accommodates the needs of family travelers, senior travelers, and individuals requiring special assistance. Ramps, lifts, and seating areas are made available in the IHR Terminal for mobility-impaired travelers. Special check-in and boarding facilities are provided for travelers requiring extra time or assistance, to enable a dignified and hassle-free flight. To parents with toddlers or infants, the airport offers family-friendly amenities and Scoot crew members are considerate of the specific needs of parents carrying young children.

For travelers with long layovers or early flight times, the terminal also provides a range of amenities geared toward relaxation and comfort. Scoot Airlines Terminal IHR travelers can enjoy access to lounges—either due to ScootPlus reservations or day-pass purchases—where they can relax in a less crowded space with Wi-Fi, refreshments, and plenty of seating.