EgyptAir LHR Terminal offers a range of services that aim to enhance the comfort and convenience of passengers. The airline's own ticketing counters can be visited by passengers for reservations, flight changes, and fare inquiries. Check-in has standard counters and automated kiosks for efficient processing of boarding passes and luggage. For travelers who need assistance with baggage—oversized suitcases, misplaced luggage, or just information—EgyptAir representatives are more than willing to lend a hand. Well-placed, informative, and up-to-date flight itineraries are seen throughout the terminal, keeping travelers informed of their flight status. Assistance is easily available, with courteous EgyptAir agents delivering multilingual assistance with travel concerns, special requests, and general help throughout the terminal process.

 For travelers who prefer human interaction, EgyptAir attendants who are as warm as can be wait behind the counters to take care of every step of check-in, from dispensing boarding passes to fielding any travel queries. Priority check-in for Business Class and Star Alliance Gold status travelers makes for a hassle-free start to the journey. EgyptAir employees are trained to offer a warm and friendly experience, indicative of the airline company's dedication to excellent customer service.

Heathrow EgyptAir ticketing facilities are just as thorough. A separate ticket desk located close to the check-in area offers opportunities for ticket purchasing, amendment to current bookings, travel class upgrading, or clarifying travel documentation issues. Those at the ticket desk are professional and experienced staff well-attuned to the policies and protocols of EgyptAir, able to provide information and guidance on such matters as baggage allowances, visas, and the taking out of travel insurance as necessary. Last-minute travellers especially appreciate the facility, whereby they can amend their arrangements simply and speedily without any intervening action on-line.

Baggage support is also one of those areas where EgyptAir Terminal LHR excels at Heathrow Terminal 2. Right from the time that passengers reach the check-in counter, they are given complete assistance for any kind of baggage-related issues. Be it checking on oversized luggage, dealing with delicate baggage, or resolving excess baggage charges, the personnel makes sure that everything is done smoothly. Baggage wrapping facilities are also provided by the terminal for those who want to provide an additional layer of protection to their bags. Once checked in, bags are transferred to the plane securely with utmost care. For arriving passengers, the baggage claim area is conveniently situated within Terminal 2's arrival hall. EgyptAir ground personnel cooperate closely with the terminal baggage handling staff to have all bags arrive on time and in good shape. In case of lost or delayed bags, EgyptAir's customer service staff at Terminal 2 is ready to help trace and recover bags, providing updates and support with interim requirements regularly.

EgyptAir Terminal LHR flight information is easily available across Terminal 2. There are several digital display boards that give real-time information on departures, arrivals, gate numbers, and possible delays. EgyptAir travelers can also choose to receive flight updates through mobile notifications if they check in online or through the EgyptAir app. Information staff working at counters across Terminal 2 are available to provide answers to questions about flight schedules, gate gateways, or terminal facilities.