Virgin Australia Airlines HND Terminal has its operations from Tokyo's Haneda Airport Terminal 1 (HND), ensuring a smooth and comfortable experience for international travelers. Check-in desks are located on the third floor of the international departures lobby, opening three hours before departure and closing 45 minutes before takeoff. International travelers can utilize self-service kiosks for speedy check-in and bag drop. Flight information displays are strategically located throughout the terminal, keeping travelers informed of their flight status. For assistance with baggage, services are available in the Arrivals Hall, with staff available to respond to any luggage-related queries. The terminal also offers such amenities as free Wi-Fi, charging stations, duty-free shopping, and various dining options. Customer service is also available at service desks, ensuring that any queries or issues are addressed promptly. The terminal also offers special assistance services, including wheelchair assistance and accessible facilities, to ensure that all travelers can travel comfortably. In general, Virgin Australia's operation at Haneda Airport's Terminal 1 ensures a smooth and comfortable experience for all travelers.

Upon arrival at Terminal 1, passengers can find Virgin Australia check-in counters on the third-floor international departures lobby. The counters are available three hours prior to departure and close 45 minutes prior to scheduled departure. Booked passengers can select among a range of check-in options depending on personal preference.

For passengers who want a quicker experience, there are also self-service kiosks at various areas in the terminal. The kiosks enable passengers to check in, print boarding passes, and affix bags before moving on to the bag drop counters designated for each airline. The self-service is most convenient for passengers with simple itineraries and few bags.

For those passengers who need help or the benefit of individual interaction, Virgin Australia staffed check-in counters are available. The airline's friendly and professional team is on hand to assist with check-in, answer questions, and handle any special needs.

After checking in, travelers are free to walk to the boarding gates, which are fitted with flight status displays that offer real-time information on flight status, gate assignments, and boarding times. This keeps travelers well informed while they remain at the airport.

For a more relaxed pre-flight experience, Virgin Australia also offers lounge access in Terminal 1. The lounge is a comfortable environment with facilities from seating areas to refreshments and workstations. It is typically open to Business Class passengers, Velocity Platinum and Gold members, and eligible guests.

In case of missing or delayed luggage, Virgin Australia Baggage Services can help the passengers. The Baggage Contact Centre of the airline can be contacted for issues with mishandled baggage, and claim forms can be filled out online for processing.

For customers with special needs, Virgin Australia strives to offer assistance to make the flight as comfortable as possible. Haneda Airport staff are trained to handle passengers with mobility issues, unaccompanied minors, and passengers who need extra assistance.

Throughout Terminal 1, travelers can access a range of amenities to make their airport experience more enjoyable. These include free Wi-Fi, duty-free shopping, restaurants, currency exchange, and information booths manned by friendly staff willing to answer any questions.